Action and activation

A brand refresh – Australian Community Support Organisation (ACSO)

2020

Australian Community Support Organisation (ACSO)

How might we keep some of the important brand heritage we have but modernise our brand to better represent our professionalism?

ACSO delivers programs to help break the cycle of people repeatedly entering the justice system because they lack the support to make change. 

At the outset, ACSO enlisted rowdy’s expertise to craft a comprehensive marketing and communications strategy, a journey that entailed extensive engagement with diverse audience groups. Through this process, we gathered pain points, varied perspectives, unique needs, past experiences, and invaluable insights.

A pivotal recommendation from this marketing and communications strategy was the imperative for a brand refresh, aligning ACSO with their future aspirations. Building upon the insights from the marketing and communications strategy, rowdy developed suitable brand options. These options underwent rigorous testing across different audience segments, leading to refinement and culminating in the present brand identity. Accompanying this brand fresh was a comprehensive brand guide, a roll out of the new brand to corporate items including stationary, templates, signage and a compelling corporate narrative, collectively weaving a consistent and compelling story for ACSO’s future.

 

 

Greater value was achieved by:

 

  • Enhancing understanding
    Through extensive engagement with diverse audience groups, the project deepened the understanding of the insights, experiences, pain points, and unique needs faced by audiences.
  • Brand refresh
    The recommendation for a brand refresh served as a critical element in the project. The brand refresh not only reflects ACSO’s commitment to positive change but also resonates with their audience, signaling evolution and progress.
  • Audience-centric branding
    The brand options, refined through rigorous testing across various audience segments, ensured that the new brand identity would connect authentically with the very people ACSO aims to assist and work with, instilling a sense of trust and belonging.
  • Clear communication
    The comprehensive brand guide and compelling corporate narrative provided a clear and consistent message, making ACSO’s mission and intentions more accessible and relatable to their audiences. This communication clarity is invaluable in fostering engagement and support