Human motivators and needs

Direction setting

Action and activation

A brand refresh and stakeholder engagement strategy – ACT Leave

2023

ACT Leave (formerly ACT Long Service Leave Authority)

How might we establish a strong brand foundation and strategic marketing framework so that ACT Leave can effectively engage stakeholders and support scheme expansion?

ACT Leave (formerly the ACT Long Service Leave Authority) sought to modernise its brand, enhance stakeholder engagement, and develop a clear strategic direction. This included addressing the limitations of its existing digital presence, particularly the website, to better serve employers and workers across various industries. With future scheme expansions on the horizon, the organisation required a refreshed identity, streamlined processes, and an accessible online platform to support its evolving needs.

 

Rowdy was engaged to deliver a comprehensive rebrand, marketing, communications, and website overhaul that aligned with ACT Leave’s goals:

  • Branding:

    • Conducted stakeholder consultations to capture ACT Leave’s vision, values, and expectations, culminating in a refreshed brand identity and a detailed implementation plan.

    • Developed a new logo, comprehensive brand guide, templates and tools.

    • Facilitated employee engagement and a soft launch event to ensure smooth adoption of the new brand.

  • Marketing and Communications:

    • Performed market analysis to inform a targeted Marketing, Communications, and Stakeholder Engagement Strategy.

    • Created compelling messaging, content, and a stakeholder engagement plan to enhance relationships with clients and partners.

    • Embedded feedback mechanisms to address concerns and foster ongoing stakeholder satisfaction.

  • Website Design and Development:

    • Redesigned the website with a focus on intuitive pathways for employers and workers, ensuring future scalability for scheme expansions.

    • Developed a modern, accessible design featuring self-service forms to streamline submissions and reduce manual processing by the ACT Leave team.

    • Conducted user experience testing with stakeholders to validate the website’s effectiveness and coherence.

    • Created clear FAQ sections and reorganised information architecture to improve navigation and reduce inquiries.

    • Ensured compliance with accessibility and compatibility standards for an inclusive online experience.

 

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Greater value was achieved by:

 

  • Board endorsement
    Unanimous approval of the new brand by the board, reflecting its alignment with ACT Leave’s vision and stakeholder expectations.
  • Enhanced digital presence
    Delivered a fully optimised website with intuitive pathways, modern design, and self-service capabilities, significantly streamlining processes and reducing inquiries.
  • Improved user experience
    Stakeholder-driven design and user testing ensured a seamless experience, empowering visitors to easily access services and information.
  • Operational efficiency
    Automated form submissions and streamlined processes freed up the ACT Leave team for strategic initiatives, enhancing overall productivity.
  • Brand alignment
    A cohesive rebrand reinforced ACT Leave’s reputation and positioned the organisation for future growth and scheme expansion.
  • Stakeholder satisfaction
    Proactive collaboration and ongoing feedback mechanisms strengthened relationships and fostered trust in ACT Leave’s services.
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