Taking a Design Thinking approach, rowdy engaged in collaborative workshops with the AEU team, where we conducted empathy mapping and audience segmentation. It became abundantly clear that to effectively serve educators, we needed a more in-depth understanding of their thoughts and emotions. In tandem with a comprehensive member survey, we immersed ourselves in the educators’; world, attending numerous events within their own environments and conducting numerous interviews. Only after we developed sound insights into our audience did we draft a strategy.

With minor changes, the strategy was approved by both management and the Executive Committee.

Greater value was achieved by:

• Member-centric approach
  Right from the outset, we recognised that the heart of the AEU’s mission lies in its members. Our strategy was carefully crafted to ensure that every communication and initiative would enhance the experience and benefits provided to AEU members.
• Deeper understanding
  Using Design Thinking, we explored the world of educators through collaborative workshops, empathy mapping, and audience segmentation. This immersive approach allowed us to gain profound insights into the thoughts and emotions of educators, enabling us to better meet their needs and aspirations.
• Inclusivity
  To capture a comprehensive view, we conducted a member survey and actively engaged with educators in their own environments, attending events and conducting interviews. This thorough understanding of our audience served as the foundation upon which our strategy was built.
• Strategic refinement
  The strategy, with minor refinements, received unanimous approval from management, reflecting a clear alignment with the AEU’s mission to elevate the member experience.